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Returns are allowed for products bought directly from Cengage Learning USA. Product purchased from overseas and returned to the Cengage Distribution Center will be refused back to the customer and no credit will be issued.
Active product may be returned to Cengage Learning up to 18 months from the date of purchase.
Superseded or out-of-print product must be returned within 120 days of publication of the new edition or within 120 days from the date of notification in the Bookseller's News. All books must be returned in saleable condition. Returned books and software should be shipped pre-paid by traceable means. Also, to ensure proper credit, each carton should be accompanied by a packing list indicating the quantity and title(s) returned and must include the original invoice.
Custom-published titles carry a returns limit of 20% of the quantity ordered and must be returned within 12 months of the invoice date. All bundles must be in their original unbroken shrink-wrap.
Defective product must have prior authorization and must follow the returns instructions given.
For Damaged product, you must notify Cengage Learning Inc. within 90 days of receipt to receive authorization. Then you will have 90 days form date of letter to make any returns.
For any Software, the seals must not be broken, with the exception of 30 day reviews, which may be received back within 45 days with the seals broken.
Credit for Returns: We will match invoices for returns back to the individual account (the "ship to" account) based on its historical purchases. If that amount exceeds the individual account's purchases we will match the invoice back against the total historical invoices within the customer's family of accounts (based on "bill to" account, including any other ship to accounts associated with it). Returns that cannot be matched against invoices within the family of accounts will not receive credit.
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