| ORDERING INFORMATION |
| Customer Service & Ordering: (800) 354-9706 or (800) 842-3636 for PTR Customers |
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(Monday - Friday, 8:00 a.m. - 6:00 p.m. EST) |
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Custom Publishing Orders:
Call: (800) 355-9983
Fax: (800) 487-8488
Email: customsolutions@cengage.com
Mail* :
Cengage Learning
Attention Custom Solutions
PO Box 6904
Florence, KY 41022
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| Desk & Review Copy Orders: |
| (Monday - Friday, 8:00 a.m. - 6:00 p.m. EST) |
U.S. Career Schools, Vo-Tech Schools, Colleges, Universities:
Call: (800) 648-7450
Fax: (518) 881-1247
Email: gratiscopyrequests@cengage.com |
Canada:
Call: (800) 268-2222
Fax: (800) 430-4445
Email: inquire@nelson.com |
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| e-Mail Orders & Product Information Requests to: |
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esales@cengage.com |
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| Fax Orders to: |
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Career Colleges - (859) 647-5023
Business, Industry, Government, Trade,
Retailer, Wholesaler - (859) 647-5963 |
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| Mail Orders to: |
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Cengage Learning
P.O. Box 6904
Florence, KY 41042
*When Ordering by mail, include the following information:
- Billing name, address (including zip code), phone, and account number.
- Title and ISBN or Order # for each product ordered.
- Authorized and numbered purchase order (for orders not accompanied by payment).
- If paying by credit card, the billing address must match the credit card information. Provide credit card name (MasterCard, Visa, Discover, American Express), credit card number, expiration date and CVN/Security Code.
- All special billing and/or shipping instructions clearly marked.
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| PLEASE NOTE: ALL orders should now be sent to the Florence address. (SEE BELOW FOR RETURNS ADDRESS) |
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| SHIPPING INFORMATION |
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UPS GROUND:
Orders will ship within 3 business days of receipt of the order in the warehouse.
*UPS delivers Monday - Friday, no Saturday delivery available from this web site.
Please allow 7 - 10 business days for delivery. |
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UPS 2ND DAY or OVERNIGHT SERVICE:
All express orders received prior to 12N ET will be shipped the same day the order is entered. Orders entered after 12N ET will be shipped by the second business day.
UPS delivers Monday - Friday, no Saturday delivery available from this web site. |
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ALASKA/HAWAII:
Shipment Method: UPS 2nd Day Air. See above regarding 2 nd Day service.
UPS delivers Monday - Friday, no Saturday delivery available from this web site. |
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CUSTOMERS' PREFERRED CARRIERS:
All orders shipped via other methods than above, and using the customer's own preferred freight/shipping companies, will ship based on their contractual arrangements with their carrier. |
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| RETURNS INFORMATION |
| NOTE ON RETURN ADDRESS: Cengage Distribution Center relocated three years ago to the below address. RETURNS sent to the former location will be refused by the new owners of that building and returned to the store. |
| Ship Returns to: |
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Cengage Learning accepts up to 100% returns on qualifying product. Returns should be shipped prepaid by traceable means to the following address:
Cengage Returns Department
10650 Toebben Drive
Independence, KY 41051 |
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| How to Return: |
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In order to ensure accurate processing of returns and timely crediting of accounts, Cengage Learning requests that customers include a packing slip in each box of their returns. Customers should number each box (i.e., 1 of 4, 2 of 4, 3 of 4, 4 of 4).
Cengage Learning takes great care in packing shipments and we expect customers to handle their returns similarly. In order to prevent damage in transit, items returned to Cengage Learning must be packed as Cengage does in cartons of at least 275lbs. test for larger boxes and 200lbs. test for smaller.
Product must also be packed with sufficient and appropriate packing material. Cengage will provide full credit for stock received in mint resalable condition. The definition of mint is a new appearance inside and out with no bent covers, no scuffmarks and nothing shelfworn. If an item returned to Cengage is not in mint condition as described herein, it will be sent back to the store at the store's expense and credit will not be issued. |
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| Return Policies by Customer Type (click on link): |
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Note: Returns are allowed for products bought directly from Cengage Learning USA. Product purchased from overseas and returned to the Cengage Distribution Center will be refused back to the customer and no credit will be issued.
Credit for Returns: We will match invoices for returns back to the individual account (the “ship to” account) based on its historical purchases. If that amount exceeds the individual account's purchases we will match the invoice back against the total historical invoices within the customer’s family of accounts (based on ” bill to” account, including any other ship to accounts associated with it). Returns that cannot be matched against invoices within the family of accounts will not receive credit.
Career Colleges
Retail, Business, Industry and Government
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