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Return Information for Career Colleges
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Thomson accepts up to 100% returns on qualifying product. Returns should be shipped prepaid by traceable means to the below address:
Thomson Distribution Center
Attn: Returns Department
10650 Toebben Dr
Independence, KY 41051 |
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| How to Return: |
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In order to ensure accurate processing of returns and timely crediting of accounts, Thomson requests that customers include a packing slip in each box of their returns. Customers should number each box (i.e., 1 of 4, 2 of 4, 3 of 4, 4 of 4).
Thomson takes great care in packing shipments and we expect customers to handle their returns similarly. In order to prevent damage in transit, items returned to Thomson must be packed as Thomson does in cartons of at least 275lbs. test for larger boxes and 200lbs. test for smaller.
Product must also be packed with sufficient and appropriate packing material. Thomson will provide full credit for stock received in mint resalable condition. The definition of mint is a new appearance inside and out with no bent covers, no scuffmarks and nothing shelfworn. If an item returned to Thomson is not in mint condition as described herein, it will be sent back to the store at the store's expense and credit will not be issued. |
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| Return Policies for Career Colleges: |
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Active product may be returned to Thomson up to 18 months from the date of purchase.
Superseded or out-of-print product must be returned within 120 days of publication of the new edition or within 120 days from the date of notification in the Bookseller's News. All books must be returned in saleable condition. Returned books and software should be shipped pre-paid by traceable means. Also, to ensure proper credit, each carton should be accompanied by a packing list indicating the quantity and title(s) returned and must include the original invoice.
Defective product must have prior authorization and must follow the returns instructions given.
For Damaged product, you must notify Thomson within 90 days of receipt to receive authorization. Then you will have 90 days from date of letter to make any returns.
For any Software, the seals must not be broken, with the exception of 30 day reviews, which may be received back within 45 days with the seals broken. |
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